Technician Routing
Most plumbing shops dispatch on whoever picks up the dispatcher’s call first. That’s not optimization — that’s chaos. The closest tech may be 4 miles away, the tech who answered may be 18 miles away with the wrong skill set. The job gets there 45 minutes later than it had to.
The Plumbing Snapshot’s routing engine picks the right tech every time.
The logic
- Live tech locations — every truck pings GPS every 90 seconds
- Job arrives — inbound emergency, scheduled call, or commercial dispatch
- Filter by skill — only techs qualified for this job type
- Filter by availability — only techs not currently on a job
- Sort by distance — closest qualified, available tech wins
- SMS dispatch with one-tap “On the way” / “Can’t take it”
What this changes in practice
- Windshield time drops 25–40% — fewer wasted miles per job
- Customer ETA is accurate — homeowner sees a real time, not a dispatcher’s guess
- Jobs/day per tech goes up — typically by 1 to 1.5 additional billable jobs/tech
- Burnout drops — techs aren’t penalized for being honest about being closer
What customers see
A live tracking link in their SMS, like Uber or DoorDash. They can see the truck approaching and know exactly when to expect arrival. This single feature drops “what’s the ETA?” callbacks to your office by ~80%.
Integrates with
- Google Maps / Mapbox for live distance calculation
- Any GPS-enabled phone or tablet
- Your existing ServiceTitan / Housecall Pro / Jobber job records