Emergency Dispatch
When a homeowner calls at 2 AM with a burst pipe, the time between call answered and truck dispatched is the difference between winning the job and losing it to the next plumber on Google. The Plumbing Snapshot ships a dispatch engine built to do that loop in under 60 seconds.
How it works
- AI receptionist (or live dispatcher) qualifies the call and tags the severity
- Closest-truck logic identifies the right tech: nearest available + correct skill
- SMS dispatch fires with one-tap “On the way” + ETA capture
- Customer ETA SMS sent automatically with a live tracking link
- Dispatch board shows all live jobs + tech locations in real time
Skill-aware routing
Not every tech can run a gas line, every helper isn’t licensed to install a water heater. The dispatch engine routes by skill:
- Gas calls → only techs with gas certifications
- Sewer-line jobs → only techs with camera + jetter equipment
- Water heaters → only techs with WH install training
- General service → any available residential tech
What you stop doing manually
- Calling around to find who’s on call tonight
- Texting the homeowner an ETA from your personal phone
- Updating the dispatch whiteboard on the wall
- Realizing at 7 AM that you missed three emergency calls overnight
Integrates with
- ServiceTitan / Housecall Pro / Jobber via Zapier or webhook
- Your existing on-call rotation calendar (Google / Outlook)
- A2P 10DLC compliant (we register your numbers free during install)