Recurring Maintenance Plans
Maintenance plans are the single best way to flatten the demand curve of a plumbing shop. A 200-customer plan roster at $19/mo is $3,800/mo of pure recurring revenue, plus the priority of seeing those customers annually before something breaks — when upsells happen.
Most shops either don’t sell plans at all or sell them poorly because the back-office is too painful. The Plumbing Snapshot’s maintenance-plan engine eliminates that back-office entirely.
What the engine ships with
- Plan templates — Basic ($19/mo), Premium ($29/mo), Whole-Home ($39/mo)
- On-site enrollment — tech enrolls the customer from the tablet at the end of the job
- Card-on-file — collected at enrollment, vaulted in your processor
- Auto-billing — monthly recurring, automatic retries on declines
- Reminder cadence — 30 / 14 / 3 days before annual service
- Auto-rebook — annual service auto-scheduled at the customer’s preferred time
- Pre-visit upsell prep — tech sees flagged opportunities before arrival
- Failed-card recovery — 3-touch dunning sequence, recovers 60%+ silently
- Plan renewal — annual renewal at the original price (with grandfathered terms)
What each plan typically includes
Basic ($19/mo) — annual inspection, water-heater flush, drain check, priority booking Premium ($29/mo) — Basic + annual softener service + free service call (1/yr) Whole-Home ($39/mo) — Premium + annual sewer-line camera + 15% off all work
We customize these during your installation to match your shop’s pricing.
Why this beats one-off service
- Customer lifetime value triples vs one-off customers
- Plan customers refer more — they consider themselves “our plumber’s customers”
- Service calls are pre-paid mentally — less price friction on upsells
- Predictable demand — annual services fill your slower months
- Renewal cycle triggers a natural marketing event every 12 months
What you stop doing manually
- Tracking who signed up for what plan in a spreadsheet
- Calling members to schedule their annual service
- Chasing failed credit cards
- Building the renewal letter every December