Repair-vs-Replace Photo Quoting
The biggest leak in residential plumbing revenue isn’t pricing — it’s the quote-to-close gap. Tech finishes diagnosis, writes the price on a clipboard, says “I’ll email a formal quote tomorrow.” Homeowner gets the quote at 9 PM, doesn’t read it until Friday, gets a competitor’s quote on Monday. The job either closes at half the price or doesn’t close at all.
The photo-quote builder closes that gap in under 5 minutes.
The workflow
- Tech snaps 2 photos of the failing fixture / system (90 seconds)
- Picks options on the tablet — Repair / Replace / Upgrade
- Auto-prices labor + materials + permit + haul-away from your pricebook
- Generates a branded PDF with photos, scope, and price
- Homeowner gets the PDF in their inbox in under 5 minutes
- One-tap “Approve & Schedule” — books the install on the spot
- One-tap “Apply for Financing” — GreenSky / Synchrony / Wisetack
- Quote tracked in GHL — status: sent / viewed / approved / declined
Why this works
- The homeowner is still emotionally engaged — the leak is fresh
- The tech is still there to answer questions
- The PDF looks professional — most competitors send a text-only quote
- The financing button removes the price objection at the kitchen table
- Same-day install scheduling locks the job before competitor quotes arrive
Real numbers we’ve seen
Water-heater close rates jumped from 32% to 61% with this workflow alone in shops we’ve installed for. Drain-line repair close rates went from 41% to 68%. Across all $4K+ jobs, average improvement: +22 percentage points.
What’s in the box
- Photo-backed quote PDF template (your branding, colors, terms)
- Side-by-side option comparison (Repair / Replace / Upgrade)
- Pricebook integration (we wire your existing pricebook during install)
- One-tap financing integration (GreenSky / Synchrony / Wisetack)
- Quote pipeline (sent → viewed → approved → declined)
- Auto-rebook for approved quotes